Exchange Policy 

  • Exchange your purchase for up to 14 days from the date of receiving the purchase.  
  • Shipping fees (2 ways) to be charged on the customer. 
  • Exchanged products must be in the condition you received them and in the original box and/or packaging. 

 

Return Policy 

Return If 

Return Terms 

Return Condition 

  • Received a wrong product. 
  • Received a product that is not as described on the Site. 
  • Received a damaged product. 
  • Return must be within seven (7) days of receipt of shipment. 

Product is: 

  • Unused. 
  • In original unbroken packaging. 
  • Includes all tags and accessories. 

If the return reason is: 

  • Change of mind. 
  • Not as expected. 
  • Ordered by mistake. 
  • Return must be within three (3) days of receipt of shipment. 

 

  • Shipping fees (2 ways) to be charged on the customer. 

Product is: 

  • Unused. 
  • In original unbroken packaging. 
  • Includes all tags and accessories. 
  • Product not delivered. 
  • Full amount refund, if the issue occurred from the seller side. 

 

  • Product not shipped. 
  • Full amount refund. 

 

 

 

Refund Procedure: 

  • Refunds will be done only through the Original Mode of Payment. 
  • The refund will be initiated once the product is received back in our office and inspected by our team, and the final refund will be received by customer within fourteen (14) days from the day on which we receive the product back in our office. 
  • If the order cancelled before shipping, we will proceed with the final refund amount within fourteen (14) days. 

 

Non-returnable Products: 

No return, replace or exchange products in respect of: 

  • All jewelry products.  
  • Products that have been used or damaged by the customer or are not in the same condition as received. 
  • Products are tampered or missing serial numbers. 
  • Products that are not in original condition and packaging. 
  • Damaged products due to misuse or showing signs of use. 

             

            Warranty: 

            • No warranty on all jewelry products. 
            • Watches: 1 year warranty covers the machine manufacturer’s defect. 
            • Warranty will not cover: 
            • Leather straps and the buckles. 
            • Steel bracelets and the buckles. 
            • Watches’ glasses. 
            • Customer misuse. 
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